Ford Escape Door Latch Recall
Last Updated on by Axle McRoad
In this comprehensive guide, I’ll be discussing the critical topic of the Ford Escape Door Latch Recall. As a key issue that has impacted Ford owners, mechanics, and DIY enthusiasts, I’ll be providing a well-researched, SEO-optimized account filled with valuable repair insights. Designed to inform and aid those engaged in Ford maintenance, this article will serve as a reliable resource to understand, troubleshoot, and navigate through this particular recall. Through this article, I aim to foster a better comprehension of the topic, empowering readers with the knowledge to skillfully handle the Ford Escape Door Latch Recall.
Background of the Ford Escape Door Latch Issue
Identification of the Problem
The critical issue identified was in the operation of the door latch on numerous Ford Escape models. Users reported that the doors wouldn’t properly latch, causing unexpected openings while driving. Instances of doors refusing to close or suddenly opening while the vehicle was moving were common, precipitating a wave of safety concerns from owners and drivers alike.
Vehicles Affected by the Issue
Predominantly, Ford Escape models designed between 2013 and 2017 were the ones majorly hit by this issue. However, it wasn’t limited to the Escape line alone. Other Ford brands like the C-Max, Fiesta, Mustang, Fusion, and Lincoln MKZ also had some models facing similar issues.
Potential Dangers Associated with the Door Latch Failure
Evidently, the predominant danger was the risk of ejection from the vehicle due to the sudden opening of the doors while driving. This became especially alarming at high speeds where the risk of severe injury or even fatalities could be imminent. Furthermore, in other scenarios, faulty latches could compromise the vehicle’s security, leaving it vulnerable to theft even when it appears to be securely locked.
Official Ford Escape Door Latch Recall Announcement
Date and Details of the Recall Announcement
In the face of increasing complaints and reports, Ford officially announced a recall for the door latch issue on September 8, 2016. The recall impacted about 2.4 million vehicles, including Ford Escapes.
Reasons Provided by Ford for the Recall
Ford attributed the latch problems to a faulty pawl spring tab in the door latch, which could break. This broken part could result in the door not latching, consequently leading to either the door not closing at all or opening while the vehicle was in motion.
Safety Precautions Recommended by Ford
Upon the announcement of the recall, Ford urged owners of affected models to contact their local dealers to schedule a repair. In the interim, owners were advised to use caution while operating their vehicles, ensuring that all doors were securely latched before setting off.
Details of the Door Latch Defect
Technical Description of the Faulty Door Latch
The problem lay in the door latch’s pawl spring tab, which could become susceptible to cracking or breaking due to a manufacturing fault. The pawl spring tab played a crucial role in securing the latch mechanism, and a broken part could result in the latch’s inability to function correctly.
How the Faulty Latch Affects the Car Safety
The faulty latch compromised vehicle safety tremendously. With a probability of doors opening while driving, the possibility of passengers being ejected from the vehicle or getting hit by oncoming traffic was real.
Other related problems from the defect
Apart from the evident danger of unexpected door openings, the defective door latch also brought about security risks. Even when the door appeared closed or locked, there was a real possibility for anyone to gain unauthorized access to the vehicle, increasing the likelihood of theft.
Scope of the Ford Escape Door Latch Recall
Number of Vehicles Affected Globally
Globally, the recall affected about 2.4 million vehicles, making it a significant concern for Ford. Indeed, this was one of Ford’s largest recalls in recent history.
Particular Models and Years Targeted
The main models and years affected included Ford Escape (2013 – 2015), Ford Fiesta (2011 – 2014), Ford Fusion and Lincoln MKZ (2013 – 2014), and Ford Transit Connect (2014 – 2016).
Distribution of the Faulty Cars According to Regions
Much of the affected vehicles were from North America, including the United States, Canada, and Mexico.
Steps Involved in the Recall Process
Procedure for Informing the Affected Car Owners
Ford began reaching out to affected owners via mail. The mailers contained information on the defect, the associated risks, and directions to get the faulty latch replaced at no cost at any authorized Ford dealer.
Process of Getting the Faulty Latch Replaced
Owners were requested to schedule an appointment with an authorized Ford dealer who would replace all four door latches with a more robust service door latch at no charge.
Options for Owners If the Dealer Refuses to Cooperate
In scenarios where a dealer refused to remedy the issue free-of-charge as mandated by the recall, the affected owners were advised to contact the Ford Motor Company Customer Relationship Center or file a complaint through the National Highway Traffic Safety Administration Vehicle Safety Hotline.
User Experiences and Complaints Preceding the Recall
Common Complaints from Ford Owners
Before the recall, many Ford owners complained about doors not latching properly or popping open while driving. There were also reports of doors appearing shut and locked, only to find their vehicle entered unlawfully or items missing.
Interaction between Ford and Its Customers
Ford has dealt with the door latch problem professionally and attentively. Most customer concerns and complaints have been addressed satisfactorily, and Ford has shown a commitment to rectifying the issue.
Any Accidents or Injuries Reported Due to the Latch Failure
While no specific figures for accidents or injuries are public, Ford acknowledged reports of accidents and injuries as a result of latch failure. These were some of the significant factors that led to the recall.
Understanding Ford’s Corrective Measures
New Latch Design and How It Solves the Issue
In response to the issue, Ford manufactured a new, more robust door latch design. This revised latch embodied an improved pawl spring tab designed to eliminate the problem of breaking, thus ensuring a secure latch every time.
Estimated Time for Replacement of the Latches
The estimated time required for replacing the door latches depends on the dealership. However, on average, Ford owners have reported that the task takes roughly two to three hours.
Warranty Provided on the Repaired Part
Ford announced that the new latches would come with their own warranties in addition to the car’s overall warranty. Owners would, therefore, have reassurance that any future defects related to the door latch will be taken care of.
Legal Implications of the Ford Escape Door Latch Recall
Potential Lawsuits and their outcomes
As it stands, there are a few lawsuits related to the door latch issue. Most of these cases are still ongoing, with claimants seeking damages for injuries said to have been caused by the defective door latches.
Legislative Backlash or Regulatory Scrutiny if Any
The recall created ripples in the automotive regulatory scene. Ford worked closely with the National Highway Traffic Safety Administration (NHTSA) to manage the recall process and ensure all safety standards were duly met.
Implications for Ford’s Reputation and Consumer Confidence
Certainly, such a large-scale recall impacted Ford’s reputation and consumer confidence. However, their proactive response and commitment to resolving the issue should go a long way in assuaging both customer and public concerns.
Previous Recalls by Ford for Similar Issues
History of Door Latch Related Recalls
This is not Ford’s first door-latch related recall. In 2015, Ford had a similar recall affecting over 600,000 vehicles, including some Escape models. The 2016 door latch recall, however, surpassed that in size and scope.
How Ford Handled Past Similar Issues
Ford’s response to past recalls has generally been proactive and responsible. In the 2015 door latch recall, they issued prompt alerts to affected owners and provided free parts replacement at authorized dealerships, similar to the recent recall.
Lessons Learnt and Applied from Past Experiences
Past issues have definitely taught Ford valuable lessons in managing recalls of such scale. Furthermore, they have increased their focus on quality checks before cars leave their factories, and honed the communication process to notify customers promptly.
Frequently Asked Questions (FAQs) Related to Ford Escape Door Latch Recall
Answers to Common Queries about the Recall and Replacement Process
Foremost questions among most owners pertained to whether or not their specific model and year was affected by the recall. Ford responded to such queries by referring owners to their VIN search tool where they could check if their vehicle was in the recall.
Steps to Take If One Believes Their Car is Affected but Haven’t Received a Recall Notice
Owners who think their vehicles might be affected but haven’t received a recall notice should contact the Ford Motor Company Customer Relationship Center and explain the situation. They can also check using the VIN search tool on the company’s website.
What to Do in Case of an Accident Attributed to the Latch Fail
For owners who suffered an accident due to the latch failure, they should file a police report for proper documentation. Subsequently, Ford should be notified, so they can investigate the scenario and learn from the incident to avoid future occurrences.
