2017 Ford Escape Engine Recall
Last Updated on by Axle McRoad
In the swiftly evolving world of automotive technology, the humble Ford Escape, a stalwart of the vehicle world, ends up in focus. In the year 2017, a recall was initiated for the Ford Escape’s engine, a bit of news that sent ripples through the community of Ford owners, professionals in the trade, and mechanics. This article aims to provide a thorough analysis of this event by offering a holistic view of the recall, its aftermath, and its impact on various stakeholders. Tapping into research data, expert insights, and notable anecdotes, this article will unequivocally prove to be a comprehensive guide for those invested in the maintenance and care of a Ford.
Overview of 2017 Ford Escape Engine Recall
Details of the Recall
In 2017, Ford Motor Company issued a major recall involving its famed Escape model due to a significant engine fault. The recall primarily concerned the engine’s defective coolant circulation, which resulted in overheating and further materialized into full engine fires in some instances.
Number of Vehicles Affected
Approximately 600,000 units of the 2017 Ford Escape model were reportedly affected by this recall. This enormous figure significantly impacted both Ford’s reputation and its relationship with its esteemed customers.
Area of Coverage of the Recall
This significant engine recall wasn’t limited to any particular region. Ford Escapes manufactured in 2017 were affected globally, necessitating a worldwide recall operation.
What Led to the Recall
Detecting the Issue
Problems initially surfaced as the problematic Ford Escapes started showing signs of overheating or, in some rare instances, spontaneous combustion of the engines.
Tests Conducted
Upon receiving a review of complaints, Ford initiated rigorous tests and investigations, which led to the detection of a defect in the coolant circulation of the engines.
Reports by Users
User reports played a vital role in alerting the Ford management about the looming crisis. Many users reported overheating engines, with a small percentage reporting engine fires.
Specifics of the Engine Fault
Underlying Technical Issues
The primary technical problem was an issue within the engine cooling system that resulted in inadequate coolant circulation. Consequently, the engines, devoid of proper cooling, began overheating, causing further damage.
Implications on Vehicle Performance
Poor coolant circulation and resultant overheating severely impacted the vehicle’s performance by making the engine prone to stalling or shutting down. Additionally, the overheating could induce cracks in the engine manifold, worsening the situation further.
Risk and Safety Concerns
The severely overheated engines were not only a performance liability but also posed a substantial risk to customer safety. In extreme cases, overheating led to engine fires, endangering the occupants’ lives and causing significant property damage.
Ford’s Response to the Issue
Official Statements Issued by Ford
Once the problem came to light, Ford issued official statements acknowledging the defect and assuring customers of a speedy resolution to their grievances.
Steps Taken to Address the Problem
Ford initiated a mammoth recall operation to correct the coolant circulation defect, taking it as an opportunity to potentially avert an enormous crisis.
Cooperation with Regulatory Bodies
Ford collaborated closely with regulatory bodies during the entire recall operation, ensuring compliance with all industry norms and guidelines during the process.
Fixing the Problem – What Does It Involve
Analysis of Repair Work Required
The repair work primarily required fixing the coolant circulation flaw. The extent of repair or any subsequent replacement depended upon the severity of the current damage due to overheating.
Time Frame for Repair or Replacement
Given the size of the recall, the repair or replacement process took several months. However, Ford prioritized customer safety and worked tirelessly to ensure the quickest possible turn-around time.
Cost Implications
Ford bore all repair or replacement costs associated with the recall, as specified by statutory guidelines. Customers were not required to pay any amount towards the same.
Recall Process and Customer Service
Communication to Customers
Ford leveraged multiple communication channels to inform its customers about the recall, including mailers, emails, and mass media advertisements.
Handling Customer Concerns and Queries
A dedicated customer support team was set-up, functioning round the clock to address all customer queries and concerns related to the recall and subsequent repair or replacement processes.
Dealership Roles
Ford’s vast network of dealerships played a crucial role in facilitating the recall process. They worked hand-in-hand with their parent organization to assure optimum customer satisfaction during the procedure.
Reliability of 2017 Ford Escape Post Recall
Post Recall Performance of the Vehicles
After the recall and subsequent repairs, the performance of the 2017 Ford Escape returned to its normal state, with proper coolant circulation, nonsign of overheating, and engine stability.
Customer Feedback Post Repair
Overall, customers reported a noticeable improvement in the performance of their vehicles following the repair or replacement process.
Effect on the Vehicle’s Resale Value
While the recall definitely raised eyebrows in the automobile market, the proactive steps taken by Ford to resolve the issue helped control any major tumble in the 2017 model’s resale value.
How Does This Recall Affect Ford’s Reputation
Impact on Ford’s Public Image
Such a massive recall undoubtedly dented Ford’s reputation temporarily. However, Ford’s swift action to rectify the issue and transparent communication helped restore faith among clients.
Customer Trust and Loyalty
While some customers might have had their trust shaken by this incident, the majority appreciated Ford’s earnest efforts to rectify its mistakes and ensure customer safety.
The Sales Impact
There might have been a short-lived impact on the sales of the Ford Escape and other Ford models, but the effects were not long-lasting in terms of overall sales volumes.
Learning from the Past – Other Major Ford Recalls
Major recalls in Ford’s History
Ford, like every automaker, has had its share of recalls. Incidents like the 2008 Ford Super Duty recall and the 2018 Ford Fusion steering wheel recall are key historical examples.
Common Causes of Recalls
Common causes for recalls include engine faults, braking system issues, or cases of improper assembly. Recalls primarily aim to rectify these faults and ensure customer safety.
How Ford Has Managed Past Recalls
In the past, Ford has consistently proven its commitment to customer safety through timely and well-planned recall campaigns, regardless of the size of the recall.
FAQs About the 2017 Ford Escape Engine Recall
Common Questions Posed by Ford Owners
Ford owners have frequently enquired about the details of the recall, how the repair or replacement process works and how it would impact their vehicle’s performance or resale value.
Myths and Facts About the Recall
A common myth about recalls is that they result in a significant decline in the vehicle’s market value. However, recalls do not necessarily imply a decline in the vehicle’s value. In fact, timely and appropriate actions during recalls can help stay clear of such misconceptions.
Where to Find More Information
Ford’s official website, customer service, and designated dealerships are the most suitable and authentic sources to get comprehensive information about the 2017 Ford Escape Engine Recall.
