2015 ford focus power steering recall 2

2015 Ford Focus Power Steering Recall

Last Updated on by David Jon

Addressing the imperative safety concern regarding the 2015 Ford Focus Power Steering Recall, this article offers you an insightful overview of this critical issue. Expounding on the reasons behind the recall, its implications, and potential remedies, this valuable resource endeavors to equip Ford Focus owners with crucial knowledge to manage and navigate this situation effectively. With this focus, the article will provide you not just an understanding of the particular recall, but also broader awareness about auto safety recalls, their significance, and potential impacts.

Background of The Ford Focus Recall

The Ford Focus recall, which occurred in 2014, was a significant event in the automobile industry, demonstrating the seriousness and scale that such actions can reach.

Explanation of the recall

In May 2014, Ford recalled nearly 1.1 million vehicles worldwide, including about 920,000 sedans in the United States, due to faulty power steering systems. Specifically, this recall pertained to the 2010-2014 Ford Focus, with the majority of affected cars coming from the 2011-2013 model years.

Number of vehicles affected globally

In total, Ford issued the recall to roughly 1,100,000 vehicles worldwide. This global recall spanned North America, Europe, Asia, and beyond, highlighting the multinational nature of the Ford brand and the vast potential impact of this kind of recall.

Identification of problem by Ford

The problem was identified as a failure in the Electronic Power Assisted Steering (EPAS) system. The issue occurs when the vehicle experiences a sudden loss of electric power steering assist while driving. Ford promptly initiated the recall when the issue came to light, committing to treat every case proactively to ensure customer safety.

The Power Steering Issue

The crux of the recall revolved around defective power steering, a problem that presents not only inconvenience but severe safety concerns.

Description of the power steering flaw

The defect meant that drivers could suddenly lose the power assistance to the steering, turning the steering wheel of the affected Focus models into a manual steering wheel unexpectedly. The transition could occur without any form of warning, potentially catching drivers off guard.

Potential safety hazards

The abrupt transition from power to manual steering could become a safety hazard, particularly when vehicles are in motion. This could increase the risk of a crash, especially at higher speeds where a quick response is essential.

Recorded incidents relating to the issue

According to reports filed with the National Highway Traffic Safety Administration (NHTSA), several accidents and injuries were related to the steering assist issue before the recall was issued. Ford acknowledged these reports in its official recall statement.

2015 Ford Focus Power Steering Recall

Ford’s Response to The Recall

Ford’s response to the recall was swift and comprehensive, demonstrating the company’s devotion to customer satisfaction and safety.

Official statements from Ford

In their official statement, Ford emphasized their commitment to rectifying the situation. They advised owners of the affected vehicles to seek immediate service, promising fix the issue at no cost to the customers.

Offered solutions and customer service response

As part of their recall process, Ford offered to fix the issues by replacing the steering gear. The company’s customer service was promptly mobilized to handle the recall efficiently, and to reassure affected customers.

Compensation for affected customers

In addition to the no-cost vehicle repairs, Ford offered compensation to customers who had incurred out-of-pocket expenses due to steering-related issues prior to the recall.

Vehicle Inspection and Problem Diagnosis

Vehicle owners were tasked with inspecting their vehicles to detect any issues related to the recall.

How to inspect your Ford Focus for the issue

The most obvious sign of the power steering problem is the sudden transition from electric power steering to manual steering. Ford urged owners to be vigilant for any sudden changes in steering.

Signs and symptoms of the power steering problem

Notable symptoms of the power steering problem include noticeably more effort required to turn the wheel, particularly at lower speeds, and an unresponsiveness in the steering system. Some drivers reported strange noises coming from the steering column.

Diagnosing the problem with professional assistance

Ford recommended that customers experiencing the symptoms bring their vehicles for professional examination. Owners were encouraged to set up appointments at their nearest authorized Ford dealership for evaluations.

2015 Ford Focus Power Steering Recall

Steps in the Recall Process

The recall process was meticulously put in place to ensure the safety concerns were addressed in the quickest and most organized manner.

How to determine if your vehicle is affected

To determine if their vehicle was affected, owners were asked to check their Vehicle Identification Number (VIN). Ford created a dedicated recall information portal on their website where customers could input their VIN to check if their specific vehicle was part of the recall.

How and where to send your vehicle for recall

Affected customers were encouraged to bring their vehicle to their nearest Ford dealership as soon as possible.

Expected wait times and procedures during recall

Once the vehicle was at the dealership, Ford assured customers of quick and efficient service. Nevertheless, due to the number of affected vehicles, customers were warned to anticipate some waiting periods.

Repair and Replacement Process

The repair and replacement process was straightforward and designed to be as less inconvenient as possible for customers.

Overview of the repair process offered by Ford

Ford enlisted its network of dealers to perform the necessary repairs. This involved the replacement of the faulty steering gear.

Description of replaced parts

Only one major component was replaced in most vehicles – the steering gear. This essential component comprises most of the electric power steering system, which, once replaced, was expected to remedy the issue.

Estimated repair duration

The repair duration varied, depending largely on the dealership’s capacity and the number of affected vehicles already in line for repair. However, Ford worked diligently to ensure that the repair procedure was carried out as quickly as possible.

Other Related Ford Focus Recalls

The power steering recall was not the only time the Ford Focus was subjected to a recall; the car has experienced other related recalls throughout its production history.

Recalls related to other issues

There were also recalls for other unrelated issues, such as faulty door latches and wiring issues. The door latch recall affected more than 2.3 million vehicles, while the wiring recall stretched to over 700,000 vehicles.

Comparison with the power steering recall

These recalls demonstrate that while the power steering recall was significant, it was not an isolated incident. Each recall, irrespective of the issue, reflects Ford’s commitment to maintaining rigorous safety standards and providing quality products.

Actions taken by Ford in related recalls

Ford managed each of these recalls with the same urgency and professionalism as the power steering recall. In every case, Ford rectified the issue at hand by replacing the faulty parts during a recall service, and compensated customers who had already paid for such fixes out of pocket.

Customer Experiences and Reactions

Customer experiences and reactions to the recall were mixed, ranging from appreciation for Ford’s proactive measures to frustration due to the inconvenience the recall process caused.

Customer testimonials

While some customers expressed appreciation for Ford’s swift response and transparent communication, others voiced frustration regarding the inconvenience caused by the recall. Despite the mixed reactions, many customers commended Ford’s commitment to prioritize customer safety.

Public reactions to the recall

The recall sparked a widespread public reaction largely dominated by concerns over vehicle safety standards and the reliability of vehicles. Nevertheless, Ford’s timely and responsible handling of the issue helped mitigate potential damage to its reputation.

Potential impacts on Ford’s reputation

While the recall may have briefly affected Ford’s reputation, the company’s swift action and dedication to customer safety conveyed their commitment to upholding the quality of their vehicles, thus preserving their long-standing reputation in the industry.

Tips for Ford Focus Owners

To prevent future issues, Ford Focus owners were encouraged to adhere to several precautionary measures and maintenance guidelines.

Precautions to prevent future issues

One key advice was to always stay aware of the vehicle’s performance. Regularly checking the power steering fluid levels, being vigilant of any changes in the steering’s responsiveness, and listening for any unusual noise from the steering column could prevent future issues.

General maintenance advice

General maintenance advice included adhering to regular service schedules outlined in the vehicle’s operating manual and getting professional checks at the first sign of trouble. Checking on wear-and-tear components and maintaining a clean vehicle, both inside and out, were also recommended.

Importance of following recall procedures

Bearing in mind past recalls, customers were reminded of the importance of promptly responding to future recall notices and following the prescribed procedures. Such due diligence ensures that any potential safety risk is mitigated without delay.

Was the 2013 Ford Focus Power Steering Recall Also Relevant to the 2015 Ford Focus?

Yes, the 2013 ford focus power steering recall was indeed relevant to the 2015 Ford Focus. The recall affected certain models produced between 2012 and 2014, including the 2013 version. As the 2015 model was released shortly after the recall, it is likely that Ford implemented the necessary measures to prevent the power steering issue in the newer model.

Professional Viewpoint and Analysis

Several professional perspectives and analyses were shared regarding the recall, largely praising Ford’s management of the issue, but also highlighting undercurrents of industry concern.

Analysis of recall by auto industry professionals

Auto industry professionals, while acknowledging Ford’s effective handling of the recall, suggested that such mass recalls could indicate a systemic manufacturing or design flaw. This observation sparked broader discussions about quality control and safety standards in the industry.

Expected long-term impacts on Ford and customers

Long-term impacts on Ford were expected to be relatively insignificant due to the brand’s swift and comprehensive response. For customers, the recall highlighted the importance of prompt action in response to safety notices.

Industry measures to prevent similar issues in future

In response to the recall and others, the industry took measures to review and improve manufacturing processes and quality control procedures. This hopefully would prevent the occurrence of similar large-scale issues in the future, ensuring customer confidence in vehicle safety is upheld.

In conclusion, while the Ford Focus power steering recall of 2014 was a significant event, it served to highlight the brand’s commitment to customer safety. The swift and comprehensive response from Ford assured customers that their well-being was a top priority. Future Focus owners can feel confident that their safety is of utmost importance, and any potential issues will be dealt with vigilantly and promptly.

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