Recall On 2017 Ford Escape
Last Updated on by Axle McRoad
In a continuing strive towards vehicle safety and superior customer service, Ford has issued a recall on the 2017 Ford Escape model. This development has sparked significant interest among Ford owners, those passionate about DIY projects, mechanics, and individuals keeping a keen eye on Ford’s maintenance updates. Lending a professional perspective, this article will provide comprehensive insights into the pertinent details of the recall, coupled with expertly crafted repair guidelines. It promises a succinct and engaging exploration of the crucial aspects involved, ensuring the reader is well equipped with essential knowledge.
Reasoning Behind 2017 Ford Escape Recall
In 2017, Ford, the renowned automotive giant, had to initiate a recall for one of its popular SUV models, the Ford Escape.
Overview of why the recall was initiated
The recall was initiated due to severe mechanical malfunctions that were identified in a significant number of the said models. Ford, maintaining its commitment to the safety and satisfaction of its customers, took immediate steps to address the issues.
Specific malfunctions leading to recall
The specific malfunctions identified in the 2017 Ford Escape were related to the engine cooling system. Reports indicated that a defect in the engine coolants could lead to a leakage and potentially cause engines to overheat, posing serious safety risks.
Potential safety issues raised
The overheating of the engine could lead to potential fire hazards. Moreover, the continuous overheating of the engine could also cause severe damage to the vehicle’s overall functioning and performance, compromising the safety of the driver and passengers.
Specific Vehicle Model and Units Involved
The recall primarily affected the 2017 Ford Escape model.
Detailed identification of vehicles affected
The affected SUVs were identified primarily by VIN. The affected Ford Escape models were those manufactured from October 5, 2015, to May 12, 2016.
Total number of units recalled
A total of approximately 329,265 units were subject to the recall.
Geographical distribution of recalled units
Although the recall was global, U.S. and Canada were noted as the countries with the highest number of affected units.
Steps Ford Took for the Recall
Ford took immediate and efficient steps to address the issue.
Announcement of the recall
The recall was officially announced on July 16, 2017. Ford promptly acknowledged the issue, demonstrating their unwavering dedication to consumer safety.
Contacting affected vehicle owners
Ford initiated a campaign to reach out to all the owners of affected vehicles through various modes of communication including emails, regular mail and phone calls.
Instructions shared by Ford for owners
Owners were instructed to take their vehicles to the nearest authorized Ford dealer as quickly as possible for a complimentary inspection and repair. They were also advised not to drive their vehicles if they noticed any signs of overheating.
Mechanical Issues Identified in the Recall
The recall assisted in identifying severe mechanical issues in the affected vehicles.
Principal mechanical failures identified
The significant mechanical failure was the leakage of engine coolant that led to potential overheating of the engine.
Risks associated with the mechanical issues
The associated risks included potential vehicle fires and severe damage to the engine, which could affect the overall functioning and integrity of the entire vehicle.
How the mechanical issues affect vehicle performance
The leakage of coolant and subsequent overheating of the engine could lead to a loss of power, thus affecting the vehicle’s performance. Additionally, it could lead to an unplanned, abrupt shutdown of the vehicle while in motion, posing serious safety threats.
Overview of the Recall Repair Process
Ford offered a streamlined and effective repair process to remedy the aforementioned issues.
What the repair process entails
The repair process involved the inspection and replacement of the engine cylinder head, if necessary. Additionally, a software update to the Powertrain Control Module was carried out.
Estimate of the time required for the repairs
According to Ford, the repair process could take up to half a day, depending on the dealer’s schedule.
Provision of replacement vehicles during repair
Ford offered replacement vehicles to the affected vehicle owners for the duration of the repair, manifesting its commitment towards customer satisfaction.
Customer Reactions to the Recall
As predicted, the recall precipitated diverse reactions among customers.
Feedback from vehicle owners affected by the recall
While some vehicle owners appreciated Ford’s quick acknowledgement and rectification of the problem, others expressed their disappointment over the safety issues associated with an otherwise reliable vehicle brand.
Public reaction to the recall notice
The recall notice spurred a public apprehension about the overall safety standards of Ford vehicles. The company with a legacy of manufacturing trusted vehicles was suddenly under scrutiny.
Customer satisfaction post repair work
Post-repair feedback indicated a high level of customer satisfaction due to the swift and efficient repair process.
Effects of the Recall on Ford’s Reputation
A recall of this magnitude undoubtedly, though momentarily, dented Ford’s reputation.
Impact on consumer trust
The trust and loyalty of many Ford consumers were shaken. Potential customers were understandably circumspect about investing in a Ford vehicle.
Shift in market perception after the recall
The recall led to a transient shift in market perception, with Ford seen as a company struggling with quality control issues.
Ford’s plans to regain customer trust
In an effort to regain customer confidence, Ford assured customers of its continued commitment to maintaining the highest safety and quality standards and pledged to investigate its manufacturing processes to avoid a similar occurrence in the future.
Preventive Measures By Ford Post Recall
In the aftermath of the recall, Ford implemented stringent measures to prevent such instances in the future.
New quality assurance measures implemented
Ford implemented new quality assurance measures, including more rigorous testing processes during vehicle manufacturing.
Changes to car manufacturing process
Ford made significant changes to the car manufacturing process, particularly with regard to engine assembly and inspection processes, to ensure such defects do not recur.
Additional steps for customer reassurance taken by Ford
To reassure customers, Ford took additional steps such as educating customers about its renewed commitment to safety and quality, and sharing detailed information about its enhanced manufacturing processes.
Tips for Car Owners in Case of A Future Recall
Recalls are not uncommon in the automotive industry, and it is crucial for car owners to be aware of what to do in such situations.
Understanding rights as a car owner during a recall
Car owners must realize that their safety is paramount, and thus they have certain rights during a recall. These include the right to a free repair, refund, or replacement, in accordance with the laws of their respective jurisdictions.
Steps car owners can take to safeguard themselves
To safeguard themselves, car owners should regularly check for recall notices from the vehicle manufacturer, ensure that their contact information is updated with the manufacturer, and promptly act upon receiving any recall notice.
How to handle a future recall situation from any car company
In case of a future recall, the best course of action for a car owner would be to stop using the vehicle if it exhibits any signs related to the recall, promptly contact the manufacturer or authorized dealer, strictly follow all instructions provided, and ensure that the defects are promptly and properly rectified.
Frequently Asked Questions about 2017 Ford Escape Recall
Here are some frequently asked questions related to the 2017 Ford Escape recall.
Common queries around the recall
Some of the common queries about the recall concern the nature and gravity of the issue, the steps taken by Ford to address the issue, and the mechanisms that customers needed to follow after the recall.
Answers to top questions
Ford has gone to great lengths to respond to all customer queries relating to the recall notice. Detailed answers to common queries can typically be found on the official Ford website or by directly contacting Ford’s customer service.
Resources for further information about the recall
For further information about the recall, customers were encouraged to visit the official Ford website, to connect with authorized Ford dealers, or to directly contact the Ford customer service center.
